Terms of service

Terms & Conditions

1. Introduction

Welcome to KANZA! These Terms & Conditions govern your use of our online marketplace. By accessing and using our website, you agree to comply with and be bound by these terms. If you do not agree, please do not use our services.

2. Definitions

  • KANZA: Refers to the online clothing brand selling trendy fashion items in Egypt.
  • User/Customer: Any individual browsing, purchasing, or interacting with KANZA’s online store.
  • Products: Clothing and fashion accessories available for purchase.
  • Order: A confirmed purchase transaction on our website.

3. Eligibility

You must be at least 18 years old or have parental/legal guardian consent to use our platform. By placing an order, you confirm that you meet these requirements.

4. Account Registration

To make purchases, you may be required to create an account. You are responsible for safeguarding your login credentials and all activities under your account.

5. Orders & Payment

  • Orders are processed upon successful payment via our available payment methods.
  • We reserve the right to cancel or refuse any order due to fraud suspicion, unavailability, or incorrect pricing.
  • Prices are subject to change without notice.
  • Online transactions may be subject to additional processing fees.

6. Shipping & Delivery

  • We deliver across Egypt using our designated courier partners.
  • Delivery times vary based on location and order volume.
  • Customers are responsible for providing accurate shipping details; KANZA is not liable for delays due to incorrect addresses.

7. Product Availability

  • All items are subject to availability.
  • If an item becomes unavailable after purchase, we will notify you and offer a refund or exchange.

8. Intellectual Property

All content on KANZA’s website, including images, designs, and text, is our property and protected by copyright laws. Unauthorized use is prohibited.

9. Limitation of Liability

KANZA is not liable for any indirect or incidental damages arising from the use of our website, products, or services.

10. Privacy Policy

  • We collect personal information to provide our services and process orders.
  • Your data is securely stored and will not be shared with third parties without consent, except as required by law.
  • For more details, refer to our Privacy Policy.

11. Cookies Policy

  • We use cookies to enhance user experience and track website performance.
  • Users can modify browser settings to manage cookie preferences.

12. User Conduct

  • Users must not use our platform for fraudulent activities or to violate any laws.
  • We reserve the right to terminate accounts that engage in prohibited behavior.

13. Governing Law

These Terms & Conditions are governed by Egyptian law. Any disputes will be resolved in Egyptian courts.

14. Amendments

KANZA reserves the right to update these Terms & Conditions at any time. Continued use of our website after changes signifies your acceptance.