Privacy policy

Last updated: April 2, 2025

1. Returns & Refunds

  • Customers can request a return or exchange within 14 days of receiving their order.
  • To initiate a return or exchange, contact us via DM or email at kanzaegworld@gmail.com.
  • The item must be in its original condition: unworn, unused, with tags, and in original packaging.
  • Refunds will be processed as follows:
    • Cash-on-door refunds: The new shipping fees will be deducted.
    • Online payment refunds: A 5% transaction fee will be deducted, and the refund will be processed online.

2. Exchanges

  • Contact us for an exchange request.
  • The new item will be sent via courier.
  • Customers will exchange the pieces and pay for the shipping costs.

3. Non-Refundable Items

  • Items that have been worn, washed, altered, or damaged by the customer are not eligible for return or exchange.
  • Sale or promotional items are final sale unless defective.

4. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, contact us immediately with photos as proof.
  • We will cover the return shipping and send a replacement.

5. Processing Time

  • Refunds and exchanges will be processed within 7 business days after we receive the returned item.

Shopify-Specific Terms

1. Payment Processing

  • All transactions are securely processed through Shopify Payments or third-party payment providers.
  • Shopify may apply its own transaction fees based on your payment method.

2. Data Protection

  • Shopify ensures data security and compliance with global standards.
  • Your payment information is encrypted and securely stored.

3. Subscription & Recurring Payments

  • If our store offers subscription-based purchases, users will be billed according to their chosen plan.
  • Subscription cancellations must be made before the next billing cycle to avoid charges.

4. Third-Party Apps & Integrations

  • Our store may use third-party apps to enhance functionality.
  • By using our website, you acknowledge and accept the terms of these integrations.

5. Shopify's Role

  • Shopify acts as a hosting platform but does not directly handle refunds or disputes.
  • Customers must contact KANZA directly for any issues.

For any inquiries or assistance, feel free to reach out to us at kanzaegworld@gmail.com.

By shopping with KANZA, you agree to these terms. Thank you for being part of our fashion-forward community!